Kindred
Making a Claim
We're here to help you through the process, from notification to settlement. And despite popular belief, insurers do want to pay valid claims — subject to the policy wording.
In an Emergency
Safety first — call 111 if anyone is in danger. Once safe, take reasonable steps to prevent further loss (e.g. shut off water, secure a vehicle) and keep any receipts.
Notify Us
Phone: 027 428 8668
Email: claims@kindredinsurance.co.nz
Broker: Tracy Eddy
Three Things to Avoid
- Don't admit fault or liability — state the facts, let the insurer decide.
- Don't start permanent repairs or dispose of damaged property until authorised.
- Don't settle or engage lawyers directly without talking to us first.
What Happens Next
1
Notification
2
Lodgement
3
Advocacy
4
Settlement
Timeframes vary claim to claim — lodgement in particular can be affected by insurer response times and how quickly all the required information is provided.
Claim Type Quick Guides
Property / Business Interruption
- Secure the property & take photos before disposal
- Report criminal acts to Police for a reference number
- Keep clear records of any interruption costs
Motor Vehicle
- Notify us if stolen or damaged
- Record other party & witness details; don't admit liability
- You can choose your own repairer — we can help if needed
Liability
- Acknowledge demands without discussing fault
- Employment disputes may need faster notification
- Some insurers offer a free 1-hr panel consultant
Marine / Transit
- Endorse docket "Goods Damaged" on arrival
- Keep packaging for inspection
- Lodge Initial Notice of Claim with carrier immediately
Window Glass
- Contact Smiths or Novus directly with your policy number
- They can arrange repair or replacement
- Special requirements — contact us first
Travel
- Call the insurer's 24/7 emergency line while away
- Keep all receipts and documents
- Report theft/loss to Police and your bank/provider
Why Work With a Broker on a Claim
- ✓We handle the back-and-forth with the insurer, so you don't have to chase it
- ✓Where the policy wording is unclear, we'll explain what it means for you
- ✓If a claim decision doesn't seem right, we'll push back on your behalf
- ✓One point of contact who already knows your policy and your history